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man holding a phone open to a folder of AI tools like ChatGPT Gemini and Claude with a cup of coffee and desk in the background — the shift from search to query intent online
Industry Insights
FEBRUARY 17, 2026

The Evolution of Search: From Keywords to Generative Intelligence – and a New Definition of Visibility

For three decades, search has operated on a simple premise: match queries to pages and rank them.


For three decades, search has operated on a simple premise: match queries to pages and rank them.  But the way that matching happens has changed drastically over the past three decades and that evolution is now reshaping how brands are discovered, summarized, and represented.  History of Search Search didn’t become intelligent overnight. It evolved in stages – each building on the last moving from simple word matching to contextual understanding and now generative synthesis. 

  • 1990 – Keyword Matching
    Search engines crawled the web and ranked pages based on exact keyword overlap and word proximity. If the keywords appeared, the page ranked higher.

    Search was literal. It matched text, not meaning.

  • Early 2000s – Statistical Relevance (TF-IDF)
    Algorithms began weighting terms by importance, measuring how frequently words appeared in a document relative to the broader web.

    Search became smarter about importance — but still didn’t understand intent.
  • Late 1990s–2000s — Authority Signals (PageRank)
    PageRank introduced link analysis. Instead of evaluating just the words on a page, search engines measured how many other credible sites linked to it. Links acted as votes and authority became quantifiable.

    Search evolved from “find the words” to “find the most authoritative page containing the words.”

  • 2010s — Context and Personalization
    Search engines incorporated user signals and contextual understanding to better interpret intent and refine results. A query like “dog park” automatically returned nearby parks — even without specifying a city.

    Search started interpreting intent — not just matching text.

  • 2019 and Beyond — Transformer Models (BERT, MUM)
    Language models enabled deeper semantic understanding of natural language queries and relationships between words, improving intent detection and relevance — especially for conversational queries.

    Still, the interface remained the same: a ranked list of links.

  • 2023–Present — Generative AI and LLM-Based Search
    Instead of returning links, AI-powered search systems now generate answers. Using Retrieval-Augmented Generation (RAG), they interpret the query, retrieve semantically relevant content, and synthesize a response grounded in that material.

    Search moved from retrieval to representation.

Writing Content for LLMs
Content quality has become increasingly important – both in the words themselves and how stories are structured.  AI systems don’t “read” content the way humans do;  they scan structure and relationships within the underlying HTML to understand hierarchy and meaning. Clear H1/H2/H3 headers, strong header-body relationships, and self-contained sections aren’t just good editorial practice – they’re signals that help machines correctly interpret what content is about and increase the likelihood it’s retrieved in the first place. 

LLMs process text by turning words into numerical representations (vectors) and mapping relationships between them using mechanisms like “attention.” The closer the wording mirrors how people naturally ask questions, the more likely the content is to align with the prompt and be incorporated in the generated answer. The goal is to anticipate not just the first question a user might ask, but also the likely follow-ups. These systems are conversational by nature, and content that addresses second- and third- order questions has a stronger chance of appearing multiple times within a single thread.  Authority is another major factor. Over time, AI models build an understanding of organizations based on consistent patterns across the web. When a company’s name, leadership, and initiatives are accurately reinforced across multiple credible sources, the model forms stronger associations and deeper trust – and is more likely to surface that organization in relevant responses.

Distribution and Signals of Visibility
This is where 3BL’s role becomes especially relevant. Distribution through 3BL places an organization’s content on a trusted third-party platform, creating the cross-source reinforcement that strengthens an AI model’s association between a brand and its key narratives – a strategic middle ground between a traditional press release and owned channels.  While direct attribution data in generative environments is still emerging industry-wide, there are measurable signals that this approach is working. 3BL tracks when major AI crawlers access client content, and that activity is consistent – an early but meaningful indicator that distributed content is entering the knowledge system these models draw from. 

Looking ahead, 3BL’s research team is actively developing analytics built for the generative era: visibility scoring, mention rate, share of voice within AI responses, and query intent attribution. The organizations investing in structured, well-distributed content now are the ones most likely to show up when it matters.  In a world where AI synthesizes the answer before a user ever clicks a link, visibility belongs to the organizations that built their presence before the question was asked.

(Image: Solen Feyissa/Unsplash)

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two robots reading from a computer — symbolizing AI-friendly website copy and AIO — 3BL guide to AIO and GEO
Industry Insights
FEBRUARY 17, 2026

How to Optimize Your Content for LLMs and Generative AI: 3BL’s 2026 Guide


Generative artificial intelligence and large language models (LLMs) are transforming how people access information and changing which sources are viewed as trusted enough to be shown. Traditional SEO, built by page rankings and keyword optimization, has expanded into AIO (AI Optimization) and GEO (Generative Engine Optimization), where the goal isn’t just to rank but to be retrieved, understood and cited by AI systems in their chats with human users. Where people once searched their questions in Google and clicked on a handful of websites to find the best answer, they’re now asking AI chatbots to do the searching for them and deploying AI agents to complete increasingly complicated tasks. Beyond simply finding answers, people are using agents to build decks, write code, automate customer experiences and organize data, with little to no human involvement

As amazing as that is, it’s a big change for communicators looking to maintain brand visibility online. Gartner forecasts up to a 25% drop in traditional web searches this year compared to two years ago, and up to a 50% hit in organic search traffic by 2028, as more people embrace chatbots over search engines. 

The challenge for communicators is ensuring your organization’s expertise is referenced within AI-generated answers, rather than being buried behind them. This is less about manipulating algorithms than about earning trust and building retrievability.  At 3BL, we’ve helped more than 1,500 companies and nonprofits tell their stories online — from the early days of Twitter chats and live Google Hangouts, to engineering for AIO and GEO today. While we do the work in the back-end to make sure our clients’ content is well-structured and readable to AI systems, here’s what we tell them about how to format their articles, press releases, and other content for AIO and GEO.

Inside the Machine: How LLMs actually find and use information 
To optimize for AI, we need to understand how AI systems “think,” or how they find and process information. At the heart of AI visibility is RAG: Retrieval-Augmented Generation. Here’s what that means, in plain English:

  1. Retrieval: AI-powered search experiences pull relevant and recent information from trusted sources such as researchers, nonprofits, government websites, and news providers like 3BL.
  2. Augmentation (Grounding): The system blends what it retrieved from the first step with its model training data so the response is based on real source material rather than memory alone.
  3. Generation: The model writes an answer for the user based on a mix of retrieved content, pretrained knowledge and the user’s query.

In other words, visibility in AI comes down to:

Retrievability + Authority + Structure
This is what’s often referred to as “RAG-ready content.” It’s legible to both machines and people. The good news for communicators is that a lot of the things we already do to tell great stories are also good for AIO and GEO, and a few intentional tweaks can make a big difference. 

Writing for AIO and GEO: Designing content that works for both humans and machines
On today’s internet, you’re really writing for two audiences: the human user (i.e., your target audience) and the AI chatbot that is more and more likely to be assisting them. Think of your content as two-layered: It’s organized in a way that can be parsed and referenced by AI systems, but it still reads naturally to people.  

Writing for people is second nature to communicators, but what about writing for robots? It may sound foreign, but it’s not as different as you may think. Checking these six boxes can help. 

Structure your content with intention. 
AI systems see the headline, description snippet and headers as key pieces of information to determine how your content can be used to answer people’s questions and perform tasks.  Lead with the answer or most important point first, then add context, citations, examples and storytelling that connects with the reader while still being easy for AI systems to parse.

  • Your headline should clearly communicate what the content is about in less than 60 characters. 
  • Use the description to add context about why this topic matters and why your organization is positioned to speak about it.  
  • Within the content, the first header (H1) should mirror your headline, using words that communicate authority or nod toward search intent where relevant (i.e., “how,” “why,” “answered,” “explained”). 
  • Secondary headers (H2, H3) help break up your content and transition from one topic to the next, which is more readable to robots than a long block of text. 
  • Keep each section modular, using short and self-contained sections with one clear idea to avoid long, blended paragraphs covering multiple topics. 
  • Add descriptive alt text to images to help visually impaired readers and AI systems interpret the visuals you use. 

Formats like Q&As and lists are also more likely to rank in AI search because they speak directly to people’s questions and provide valuable information in response. For example, consider reformatting the next executive op/ed on your content calendar from a long thought piece into a Q&A that showcases their expertise in a digestible and discoverable way, or talk about your next big program launch in a list that’s oriented toward solving problems. 

Add substance to improve visibility.
Including quotes, statistics and links to sources not only makes your content more valuable and trustworthy to human readers, but it can also increase visibility in AI queries by up to 40%, according to an analysis of 10,000 real searches. When citing a source or mentioning an announcement, be clear about time orientation (i.e., “as of 2025”) to inform readers and signal recency to AI systems. 

Use a clear and authoritative tone. 
An eye toward clarity in your writing helps engage human audiences and showcases answer density to AI systems. 

  • Clearly define the industry or topic-specific terms you use, and break down steps explicitly to help both humans and robots follow along. 
  • Avoid the passive voice (subject, past participle, object, i.e., “mistakes were made”) in favor of declarative statements (subject-verb-object, i.e., “cats are mammals”).
  • Where your organization has authority to speak on a topic, use an authoritative tone to communicate this to your audience as well as their AI assistants. 

Mention your brand and focus topic, but not too much. 
Just like with SEO, keyword optimization is helpful, but keyword stuffing is not. Including explicit details like company names, platforms, frameworks, products, people, and locations helps give valuable context to both human and machine, but mentioning keywords too much can be a red flag to AI systems. Aim to keep your core keywords below 3% density (about five mentions in a 600-word article). This goes for your brand name, too. Mention it once in key areas like your headline, description, H1 header and first paragraph where applicable, but avoid overuse by incorporating synonyms elsewhere (i.e., “our,” “us,” “we,” “our team”). 

Foster content hubs to build credibility and brand association. 
Create “hubs” for the topics you’d most like to be known for, such as a page on your website, a category of your blog or a campaign in your 3BL newsroom.  Update these pages as you publish relevant content, and link back to them often so crawlers associate your brand with these topics and begin to see you as a trusted source for information about them. 

Publish to trusted domains.
As well as on your own website, publishing to trusted domains and syndicating to distribution networks like 3BL’s is shown to improve AI visibility. AI systems read laterally across the internet, meaning the more your content is out there and in trusted places, the more likely it is to be cited in chats. 

The bottom line
Writing for AIO and GEO isn’t all that much different from writing good content for human audiences. But it does call for communicators to be intentional about clarity and structure in their writing and strategic in how and where they publish.  You can’t buy placement in AI answers (yet), but you can earn it by providing valuable information often and proving your organization is a source AI systems can depend upon for answers.  Still have questions about writing for AIO or how 3BL can help? Get in touch below. 

(Image credit: Mariia Shalabaieva/Unsplash)

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Industry Insights
FEBRUARY 5, 2026

15 Sustainability Communicators You’ll Actually Want To Follow In 2026


Give your feeds an upgrade in 2026 by following some of the folks we always love to see in ours.

With so many voices talking at once, it’s hard to tell if the loudest ones are right or just…loud.  Of all the sources atop your professional newsfeeds, forwarded in work email inboxes, and shared in posts liked by 10 people in your LinkedIn circle, how many of them really help, inform, and inspire you?  Give your feeds an upgrade in 2026 by following some of the folks we always love to see in ours. From thought leaders and influencers to respected authors, organizers, and corporate executives, here’s a short list of sustainability and communications mavericks who do more than talk the talk:  [MORE ON THIS BLOG: Who’s Leading the Way in Corporate Sustainability in 2025? Meet the 25 Voices to Know]

  • Ayo Sokale — A vocal and vibrant sustainability leader, Sokale bridges her careers as a civil engineer and a BBC broadcaster to improve strategies and create growth plans at her own intersection of media, engineering, and public service. 
  • Karen Y. Johns — An apt description for Johns, the bold CEO of Net Impact, is “Leader.” A champion of value-driven work, Johns continues to fight for students and young professionals just beginning in the social impact and sustainability space, and she shares their success stories and where they gain their experience on her social media feeds. 
  • Dave Armon — We may be a bit biased, but 3BL’s Executive Vice Chair is a charismatic maverick who uses his LinkedIn to showcase poignant thought leadership and journals his travels to sustainability conferences, conversations with various leaders and communications professionals, and insightful articles worth sharing across your own networks. 
  • Julia Pyper GoopLeap’s VP of Public Affairs uses her platform of over 10,000 followers to speak vociferously on topics surrounding clean energy and complex environmental issues. 
  • Grace Vanderhei — The nuclear engineer and former Miss America 2023 has taken her crown and recycled it into a platform calling for more regulations around energy sources. Vabderhei’s LinkedIn is a megaphone for Gen Z to engage in more engineering initiatives. 
  • Faith TaylorKyndryl’s SCP of Global Sustainability and Social Impact is a veteran in the sustainability and leadership space. For the last two-plus decades, Taylor has championed advancing business values through clear, developmentally focused programs that prioritize people and climate responsibility. 
  • Jane Goodland — The Group Head of Sustainability at LSEG hosts the LSEG Sustainable Growth Podcast, where she covers “issues which intersect sustainability and finance,” and what they call “the biggest issues of our time,” while speaking with leaders from climate impact partners like Microsoft and more. 
  • Leah Thomas — Instagram’s resident “crafty, earthy girl next door” is the founder of the nonprofit Intersectional Environmentalist and author of “The Intersectional Environmentalist: How to Dismantle Systems of Oppression to Protect People + Planet.” Listed on Forbes 30 under 30 for young professionals, she uses her platforms to showcase thoughtful conversations with notables like Bill Nye, the late icon Betty Reid Soskin, among others. 
  • Tiffany Hardin — The trendsetting founder and CEO of Gild Creative Group consistently posts on LinkedIn, sharing relatable trends with her community to power “influencer marketing capabilities for brands who want to activate the world’s leading influential voices to strengthen consumer and community relationships.”
  • Lola Bakare — The author, executive, and owner of bc/co by Lola Bakare is a fierce advocate for responsible marketing from those who know their voices can carry change. She stands firmly that words and how they are presented matter, including her take on the NBAPA’s statement on the recent happenings in Minneapolis. 
  • Sherrell Dorsey — A former TriplePundit contributor, the TED Tech host is well known in tech and entrepreneurship. She uses her LinkedIn to promote panel conversations across the space, while utilizing popular social media trends to discuss green markets, sustainability, and the future of the workforce. 
  • Susan McPherson — The founder and CEO of McPherson Strategies is also an author who often posts job openings on her feed. 
  • Cecily Joseph — she led CR at Symantec for many years and is now on the board of Mercy Corps and the shareholder advocacy organization As You Sow. She also posts job leads as a service to her audience. 
  • Mike Barry – a sustainability stalwart, an architect of Marks & Spencer’s Plan A, among the earliest corporate sustainability policies. Since retiring from M&S, he’s remained prolific in the wellness space, launching a nonprofit last year and using his LinkedIn for job listings and conversations on hot topics. 
  • Alison Taylor — Currently a clinical professor at NYU Stern School of Business with a reputation for thoughtful work around strategy.  If you’re looking to be as informed as possible about the sustainability space and beyond, the winner of the 2024 Porchlight award for best leadership and strategy book is one to follow and turn an alert on for. 

What are your favorite impact podcasts and newsletters? Tag us and tag them when you share this post.

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While some communications professionals view AI as a threat, others are quickly figuring out ways to use these phenomenal new tools to turbocharge longstanding strategies and tactics that drive results. It's in that spirit that we are sharing a couple of use cases from 3BL clients.
(Source: Google Gemini AI)
Leadership Perspectives
FEBRUARY 3, 2026

Prompt Discovery Indices, AI Notices, and 3BL 

Dave Armon
Dave Armon Vice Chairman

While some communications professionals view AI as a threat, others are quickly figuring out ways to use these phenomenal new tools to turbocharge longstanding strategies and tactics that drive results. It’s in that spirit that we are sharing a couple of use cases from 3BL clients.

  • Prompt Discovery Index – One of our clients has written more than 100 prompts for top AI search engines, such as ChatGPT, Gemini, and CoPilot.  By running a monthly report, the client can see how effective her content distribution program has been in influencing generative AI to incorporate her brand’s narrative into the answers generated by AI engines. This client has an “intentional repetition” formula of using 3BL to tell stories through press releases, videos, articles, case study reports, and other formats. The goal is to show up ahead of competitors in the large language models (LLMs) used by the AI chatbots. Her “prompt discovery index” is growing every month and is now more important than the SEO reports her organization used for many years to improve visibility in search and social. 

This radical transformation in how consumers, investors, policymakers, employees and other key audiences access information is an opportunity to use 3BL’s powerful distribution network – and the fact that our clients’ content is included by LLMs – to improve trust and commercial results. [MORE: AI is Building a New Trust Economy: Will PR Be Part of It?] We would welcome the opportunity to speak with you about your challenges and map ways 3BL can become a partner as you retool to meet the moment. Image Source: Google Gemini AI 

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Teamwork and human resources, technology concept, human resources management in company business with network of people to support partnership, trust
Leadership Perspectives
NOVEMBER 7, 2025

AI is Building a New Trust Economy: Will PR Be Part of It?

The next battle in communications won’t be for reach. It’ll be for something far more valuable: credibility. Because AI isn’t just changing how we write. It’s deciding who gets heard.

Charlie Wilkie
Charlie Wilkie Chief Executive Officer

The pattern we should’ve seen coming

OpenAI is building an ad platform for ChatGPT. Google’s sliding “sponsored” links into AI search results. Microsoft beat them to it with Bing Chat.
Sound familiar? It should. It’s the same playbook search ran 20 years ago: free access first, monetization later.

Every major platform eventually sells what it organizes. Search organized information and sold attention. Social media organized connections and sold influence. AI organizes trust, not by judging it, but by scaling what the web has already learned to trust. This time, the product isn’t attention — it’s credibility.

The new gatekeepers

Here’s what most people miss: Language models don’t use just any source to create responses. They digest what exists — and, crucially, what they’ve learned to trust.

Early audits show something uncomfortable: AI assistants lean heavily on established outlets — CNN, BBC, The New York Times. The top ten capture nearly 80 percent of citations. Everyone else fights for scraps.
But there’s a bigger problem — those credible platforms are vanishing.

The trust vacuum

Journalism is bleeding while AI feeds. Google’s AI summaries alone could cut publisher traffic by 25 percent — $2 billion in lost revenue.

In the U.S., ad spend on news has fallen by nearly a third since before the pandemic and is four times less than it was in 2013. More than 60 percent of marketers still avoid “hard-news” placements altogether, treating real-world reporting as brand-unsafe. Keyword blocking of terms like war, politics, and climate costs U.S. publishers another estimated $2.8 billion a year, according to the University of Baltimore.

Yet there’s a flicker of reversal. Data from DoubleVerify shows ads on news sites drive nearly 10 percent higher engagement than non-news content. Some agencies say clients are reentering news-driven channels — even Fox and CNN — because audiences still trust those environments more than the social media feeds that replaced them.

After years of retreat, brands are rediscovering a basic truth: Reliable context is the real brand-safety filter. Avoiding the news may protect optics in the short term, but it erodes the very ecosystem that makes credibility possible.

Over 10,000 journalism jobs have vanished in the past 3 years. The Los Angeles Times, NBC News, CBS News — gutted. Fewer reporters mean fewer facts checked, fewer sources verified, and fewer reasons for audiences — or algorithms — to trust what they read.

The awkward saviors

Corporate funding now reaches roughly half of U.S. newsrooms — a survival tactic that demands clearer guardrails to protect independence.

The experiments are everywhere — and each carries tension. Tech giants fund fact-checking initiatives while being fact-checked themselves. As ad dollars retreat, surviving outlets turn to the same brands whose marketing budgets once sustained them.

Done wrong, it looks like manipulation. Done right, it’s something else entirely — business investing in the infrastructure of truth.

But what does “right” actually mean? We’re defining those rules in real time, with AI systems watching and learning from every decision. Transparency is the difference between earning trust and buying silence.

When business became the adult in the room

Here’s a number that should make journalists pause: the 2025 Edelman Trust Barometer finds business remains the most trusted institution globally at 62 percent — ahead of NGOs (58 percent), government (52 percent), and media (52 percent).

When the public trusts CEOs more than journalists, it’s flattering and terrifying in equal measure. Because when business becomes the most trusted voice, communications stop being marketing. They become part of the information infrastructure society relies on.

How to lead in the age of AI trust

Forget gaming the system. Here’s what actually builds credibility with people — and with the machines now mediating them.

Radical clarity. Publish facts, not spin. Make claims others can verify. Companies that admit challenges alongside successes build authority that lasts.

Consistent verification. Share information where scrutiny still exists: peer-reviewed research, regulatory filings, and credible newsrooms with editorial standards. AI systems are already learning to weigh these sources differently from corporate blogs.

Invest in the ecosystem. Support legitimate outlets through advertising or partnerships, but do it transparently and protect editorial independence.

The tools already exist

None of this is new. Commercial newswires have been part of the trust infrastructure since the 1950s, when PR Newswire and Business Wire became how markets moved. Stock exchanges trusted them. Analysts quoted them. Their structured releases fed the databases that became search algorithms.

At 3BL, we inherited that architecture. Sustainability data now travels the same pathways as financial disclosures carved decades ago. What markets once ignored as “non-material” now drives investment, regulation, and reputation.

The lesson: Trust compounds. Decades of structured, verifiable information built the credibility that AI systems now index — and amplify. Or erase, if we drown it in noise.

The choice

Here’s what could be coming: AI platforms are already experimenting with credibility tiers — ‘verified sources,’ ‘reliable domains,’ whatever they’ll call them. Information from outlets with consistent editorial or third-party verification will rise. Everything else will sink.

That doesn’t mean companies should publish less. It means they should publish differently.

If your releases, reports, or updates can be traced through citations, filings, or credible coverage back to independent verification, AI will treat them as a signal. If they only point back to you—repeated, reworded, or syndicated across your own channels—the systems will learn to classify them as noise. You’re not punished for communicating. You’re punished for circular sourcing.

Every communications budget now does one of two things: It funds trust or floods the pool.

The smart brands are already keeping the water clear — quietly, consistently, before anyone starts charging admission.

And the irony? AI might finally force PR to rediscover its purpose: proving what’s real. Not spinning it. Not amplifying it. Proving it.

Is your content signal or noise? The age of AI trust is already here. 3BL helps communications leaders make your information traceable, citable, and credible — before the algorithms start deciding for you. [Learn how trusted distribution works →]

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Leadership Perspectives
SEPTEMBER 29, 2025

In case you missed it: AI + Sustainability Reporting | Climate Week NYC

Dave Armon
Dave Armon Vice Chairman

You can’t spell Climate Week without AI. Otherwise, it would be Clmte Week.

All kidding aside, artificial intelligence figured into just about every panel, conference, keynote and forum in New York last week. During the workshop, “How AI is Disrupting Sustainability Reporting,”  I focused on the pitfalls of green hushing. Companies that have stopped talking about their sustainability and impact work stand out like a sore thumb when a record 99 percent of S&P 500 companies are now issuing sustainability reports.

Even mid-cap companies – those in the bottom half of the Russell 1000 Index – issued 2024 sustainability reports in record numbers, 89.7 percent, according to a September 2025 analysis by the Governance and Accountability Institute.

The bots that spider corporate web sites and reporting frameworks quickly locate and ingest reports and filings as soon as they go live. This process ensures that ESG ratings and rankings agencies, investors and other stakeholders have access to a company’s data from the most recent reporting period.   Beyond that annual data dump, what many companies are providing in terms of updates, stories and context is, in actuality, the sound of silence. An analysis of online mentions of hundreds of common terms used in sustainability and impact narratives dropped from 438,000 in 2024 to 396,000 in 2025. The declines in earned media across broadcast, print and online was also seen in corporate-issued updates, according to 3BL’s analysis. 

This green hushing is happening at the same time AI search is changing the way information is found online.  Brands that thought they figured out how to position themselves for Google search are at reputational risk now that AI is eliminating billions of clicks. Imagine reaching a difficult goal, perhaps the best in your industry, and not having it referenced during an AI search.   Without a steady flow of corporate information to the Large Language Models (LLMs) feeding generative search engines, companies risk posts from Reddit and LinkedIn being cited rather than a brand’s news, articles, videos and reports. When there is doubt about whether a company remains committed to sustainability, there is an erosion of trust, according to a survey conducted by 3BL, TriplePundit and Glow, “Say less, risk more: Sustainability silence is undermining trust.”

Silence is no longer neutral. It triggers skepticism with consumers.  If there is one thing I have learned in 15 years working with 3BL’s client base of 1,500 brands, visibility amplifies trust for companies that continue to communicate about their sustainability and impact work.

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3BL News
SEPTEMBER 19, 2025

Key Insights from the 2025 100 Best Corporate Citizens Ranking


The 2025 100 Best Corporate Citizens ranking reveals major ESG trends, from tighter competition and performance-focused factors to Paris Agreement-aligned lobbying. Explore what this means for corporate responsibility.

Every year, the 100 Best Corporate Citizens ranking acts as a benchmark for ESG leadership. This year, the results point to three major shifts:

  1. ESG competition is intensifying. With scores up 2.5% year-over-year, companies are doing more to disclose and perform across 219 ESG factors. The tighter score gap between the top and bottom of the list proves that every company in the Russell 1000 is under pressure to step up.
  2. Performance matters more than ever. Following methodology updates in 2024, the 2025 ranking increased the weight of performance-based ESG factors, emphasizing what companies do over what they say.
  3. Political influence is under scrutiny. Since 2021, the ranking has incorporated InfluenceMap’s analysis of corporate lobbying. In 2025, VF Corp. was the only company to earn a “green flag” bonus for lobbying in alignment with the Paris Agreement.

Together, these shifts reflect a broader reality: transparency and accountability are now baseline expectations, not optional extras.

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Dave’s high school teacher, J. Ernest DuBois, whose StoryCorps interview is archived by the Library of Congress.
Dave’s high school teacher, J. Ernest DuBois, whose StoryCorps interview is archived by the Library of Congress.
Leadership Perspectives
JULY 17, 2025

Make Your Own Kind of Music, Sing Your Own Special Song

Dave Armon
Dave Armon Vice Chairman

One of my longtime former co-workers died last month. I very much respected her work and looked in vain for an obituary. Sadly, her life story remains untold beyond occasional posts to her Facebook page. The irony is that she had worked for decades at public relations giants like Carl Byoir and PR Newswire, creating brand stories that withstood the test of time. 

Whether an individual or a company, I am an advocate of telling your own story. Without your framing and perspective, there’s a risk someone will tell your story for you. 

It might be positive, but there’s a pretty good chance of important facts or color being omitted. For individuals, the nonprofit StoryCorps has made the process easy. Audio interviews may be contributed at no charge by anyone, and they become part of the permanent collection at the Library of Congress. I smiled today listening to an interview with my favorite high school teacher, J. Ernest DuBois

For companies, the art of storytelling is evolving quickly due to changes in the way people and machines gather information. Just a few years back, a corporate website optimized for search engines did the trick. On top of that, brands routinely posted to Twitter, Facebook, Instagram, and LinkedIn – and they pitched stories to business reporters at dailies and trade pubs. Today, those typing a query into a browser search bar are likely to see results from artificial intelligence (AI) chatbots that may or may not be indexing a corporate website. The large language models (LLMs) feeding Gemini, Copilot, Claude, and ChatGPT are becoming the new Google Search. Social platforms have been politicized, and angry comments from trolls often poison even the most innocuous posts from a CEO or company. 

The collapse of the paid media model that supported most news sites has hastened an already alarming trend of belt-tightening by debt-heavy media companies. The few remaining reporters inside once-bustling newsrooms are now chasing scandals and breaking news stories rather than features, profiles, and enterprise reporting. But demand for information about companies and what they stand for is growing exponentially.  And the stakes are enormous. Research conducted last year by 3BL, TriplePundit, Glow, and Cint found that consumers switching brands for sustainability reasons represent a $44 billion opportunity across 12 U.S. industries. This means that a significant amount of revenue is shifting towards companies that are perceived as more sustainable. Companies stand to gain a competitive and reputational advantage by actively sharing stories about reducing emissions and waste, using less water, and caring for their employees and communities. Those brands that move beyond a static, annual sustainability report and embrace an approach of always-on storytelling can measure the return on investment through employee recruitment and retention, inclusion in respected ratings and rankings, and in sales. Brand journalism, when combined with audience insights and an engagement strategy built for AI LLMs, is fast becoming a best practice for companies with good stories to tell.  

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Industry Insights
JULY 16, 2025

9 Tips for Communicating Social Impact Initiatives Through the Slow Summer Months


The “summer slowdown” can be a challenging time for organisations, whilst staff are on vacation, customers shift buying habits and attention spans can be limited. It can also be a time to reassess strategies, reflect on the first half of the year and plan for the next half.  But you still want to communicate your stories and company initiatives to maintain visibility and engagement through the slower months. We have a list of tips to help reach audiences who seek interesting and relevant content.

Maintain a consistent online presence by giving your initiative a permanent home on your website and announcing it on your blog. Also, post it on your socials and other owned properties. This helps keep your messaging clear and consistent whilst reaching different audiences.

Summer-friendly content is ideal for social media, such as creating short, engaging posts with eye-catching visuals or videos under 30 seconds to capture attention. Attention spans tend to be shorter in the summer, and also, people tend to be on the move, so you can use polls or ask a question to encourage quick responses that require little time commitment. Use a dedicated hashtag to create ongoing engagement and encourage employees to share posts – “The click-through rate on a piece of content is 2x higher when shared by an employee versus when shared by the company itself.”

What are your audience’s summer priorities? Try and match these to your “call-to-action.” For example, water availability could be a topic that’s important to your audience this time of year, so invite readers to join a water-saving challenge. Or, with temperatures rising, ask audiences for their tips to keep cool. 

Schedule posts ahead of time if you can, but also allow for spontaneity. This can maintain steady engagement whilst also allowing for tasks to be completed when teams are on vacation. Utilize newsletters and partner networks. Amplify your message and invite subscribers and collaborators to share your initiatives within their communities. Storytelling with testimonials, infographics, user spotlights, and case studies can emotionally connect your audience to the impact you’re making. Repurpose content. If you have longer articles, research, reports, video interviews, etc., break them down into smaller chunks to talk about a new or different angle. This also allows you to provide additional context or updates.

Host interactive experiences and user-generated content (UGC) campaigns. Things like photo contests, challenges, or quizzes related to your social impact cause encourage audience participation and creativity. Host live Q&A sessions, virtual events, or webinars. You may have more time or flexibility in the summer months to connect with your audience in real time, answering questions and sparking dialogue around your social impact goals.

Run summer-themed challenges or giveaways. This can encourage immediate participation and boost engagement

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Whether you’re a seasoned pro or writing your first media release, we have the 3BL Communications Toolkit is your go-to resource for creating compelling, credible, and click-worthy content. Click here to download and share with your communication stakeholders.
Whether you’re a seasoned pro or writing your first media release, we have the 3BL Communications Toolkit is your go-to resource for creating compelling, credible, and click-worthy content. Click here to download and share with your communication stakeholders.
Industry Insights
JULY 9, 2025

The Top Sustainability Prompts Searched in Large-Language Models


As AI tools become mainstream in both personal and professional use, large language models (LLMs) like ChatGPT, Gemini, and Claude are becoming go-to resources for learning, ideation, and even ESG strategy. But what exactly are people asking about sustainability?

Here’s a breakdown of the most-searched sustainability-related prompts, and what they reveal about public and corporate priorities.

1. “What is ESG and why does it matter?”

Why it’s trending: As new regulations like the EU CSRD and SEC climate disclosure rules go into effect, professionals across sectors are seeking quick, clear explanations of ESG — environmental, social, and governance factors—and how they relate to business risk and reputation.

✅ LLM tip: Most LLMs now deliver tailored ESG definitions by sector (e.g., ESG for finance vs. manufacturing), helping non-experts get up to speed fast.

2. “How can I make my business more sustainable?”

Why it’s trending: SMBs and internal departments want actionable ideas that go beyond plastic straws or Earth Day campaigns. They’re looking for help with energy efficiency, sustainable sourcing, and waste audits.

✅ LLM tip: LLMs are being used to generate checklists, policy templates, and tailored roadmaps to reduce carbon footprints or improve supply chain transparency.

3. “Examples of successful corporate sustainability initiatives.”

Why it’s trending: Professionals are researching case studies to benchmark their own programs or pitch ideas to executives. Interest is highest in net-zero strategies, circular business models, and DEI-linked community investments.

✅ LLM tip: When prompted well, LLMs can surface concise summaries of sustainability programs from companies like Patagonia, IKEA, Unilever, or Microsoft — without the greenwashing.

4. “How do I measure sustainability impact?”

Why it’s trending: Measurement is a sticking point for many organizations. Users are asking about carbon accounting tools, materiality assessments, and ESG KPIs.

LLM tip: Advanced prompts can now generate sample metrics, GRI-aligned reports, or comparisons of frameworks like SASB vs. CDPgreat for sustainability analysts and CSOs.

5. “AI for climate solutions”

Why it’s trending: There’s a growing hunger for insight into how AI can accelerate climate action — whether through smart grid optimization, emissions modeling, or predictive analytics for climate risk.

LLM tip: Prompts about “AI for good” are popular in both the nonprofit and tech sectors. LLMs are helping users explore tools like satellite-based monitoring, regenerative farming algorithms, and carbon trading platforms.

LLMs are rapidly becoming sustainability co-pilots that are helping businesses translate big ESG goals into operational plans. But the quality of the output depends on the quality of the questions.

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(Source: Aerps.com/Unsplash+)
Industry Insights
JUNE 26, 2025

Here Are 6 Keywords and Prompts Sustainability Leaders Can Use to Unlock AI’s Full Potential


For CEOs, CSOs, and sustainability communicators, the rise of large language models (LLMs) like ChatGPT and Claude isn’t just a tech story — it’s a leadership tool. But knowing how to ask the right questions is where the magic begins.

Here are the top keywords and prompt strategies that sustainability leaders can use to turn LLMs into powerful, everyday partners:

✅ “Summarize this ESG report…”
Use LLMs to cut through dense reports or filings. Try:
“Summarize this 50-page ESG report into 5 key points for an executive audience.”

✅ “Generate social copy on…”
Speed up stakeholder communication with:
“Generate a LinkedIn post announcing our new emissions reduction target.”

✅ “Compare our sustainability goals to peers…”
Stay competitive with:
“Compare Unilever’s sustainability KPIs to ours using latest public data.”

✅ “Draft messaging for…”
Need consistent tone across formats? Prompt:
“Write a press release and a CEO quote for our biodiversity investment.”

✅ “Create a content calendar for…”
Let AI build structure for campaigns:
“Make a quarterly content plan for employee sustainability engagement.”

“Explain this regulation like I’m 5…”
For decoding policy:
“Explain the new SEC climate disclosure rule for a boardroom audience.”

LLMs are most effective when used as co-pilots — not final decision-makers. The trick is giving clear, context-rich instructions. And as always, human review ensures tone, accuracy, and alignment.

Whether you’re optimizing ESG disclosures, planning content, or just brainstorming faster, prompt literacy is the new leadership skill.

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Industry Insights
JUNE 24, 2025

How Sustainability Thought Leaders Can Harness AI for Smarter, Faster Impact


Artificial intelligence is no longer just the domain of IT teams — it’s quickly becoming a must-have for forward-thinking sustainability leaders and CEOs. Large language models (LLMs) like ChatGPT can help organizations move faster, communicate more effectively, and stay ahead of evolving ESG demands.

Here’s how:

Streamline ESG Reporting: LLMs can support sustainability teams by generating first-draft disclosures, summarizing regulatory guidance, or benchmarking peer reports — saving time while improving clarity.

Accelerate Internal Comms & Training: From onboarding new employees on sustainability policies to answering everyday compliance questions, LLMs can act as internal knowledge assistants when fine-tuned with your company’s own data.

Enhance Stakeholder Engagement: Whether crafting emails, talking points, or social media posts, AI tools can help your comms team tailor sustainability messaging across channels, keeping language consistent and impact-focused.

Surface Strategic Trends: With the ability to analyze large volumes of ESG news, scientific literature, and regulatory updates, LLMs can flag risks and opportunities early — a critical advantage in a rapidly changing landscape.

Of course, these tools are only as good as the human leadership guiding them. CEOs and CSOs should think of LLMs not as replacements, but as scalable support for your mission — helping you spend less time chasing data and more time driving transformation.

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(Source: Getty Images/Unsplash+)
Industry Insights
JUNE 18, 2025

Juneteenth’s Impact Remains a Powerful Message To Share With Your Teams


June brings about many festive celebrations and holidays, including one of the newer federal holidays, Juneteenth.  As many businesses appear to be rolling back Juneteenth, other DEI initiatives, and events similar to what’s happened with PRIDE Month festivities, one thought leader in our space suggests that Juneteenth is still an important message of lasting impact internally.  But what is Juneteenth? Also known as “Freedom Day” or “Emancipation Day,” it is celebrated as the day the last group of enslaved Black Americans in Texas were told of their freedom — almost three years after President Abraham Lincoln read the Emancipation Proclamation, which ended slavery on Jan. 1, 1863.

The U.N. Global Compact USA chapter published Wednesday that Juneteenth still provides a pivotal message: “change doesn’t end with policy” and can be used to build a strong “strategic roadmap” for businesses large and small.  The UNGC USA says that companies with “gender-diverse leadership teams are 25% more likely to achieve above-average profitability,” while also noting that “those (companies) with various perspectives at the executive level see a 36% higher likelihood of success.”  “Still, companies must navigate significant challenges to reap these benefits fully. A new law, initiative, or company policy may signal progress,” the article reads. “However, the day-to-day decisions, resource allocations, and cultural shifts determine whether those ideals translate into meaningful outcomes. Understanding these challenges — and finding solutions — requires looking at history. Juneteenth is a reminder that policy alone won’t close gaps. Action will.”

But one thing companies should avoid while celebrating Juneteenth and other holidays is being performative, especially in light of DEI programs being rolled back in 2025. Being genuine goes a long way, as Popular Information notes.  To read more on what the Global Compact Network USA has to say about the impacts of this federal holiday, click here.

More like this: 

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Industry Insights
JUNE 13, 2025

Your Week in Thought Leadership & Sustainability: June 9 — 13


On tap: Sustainability pros are on the A.I. train. Grid and storage technologies, the rapid rise of renewables and hydrogen, a nuclear energy renaissance, the critical role of AI, and the growing importance of industrial policy and sustainable construction.

Don’t fall victim to the June swoon. In the first part of the month, sustainability conversations are dominated by breakthroughs in grid and storage technologies, the rapid rise of renewables and hydrogen, a nuclear energy renaissance, the critical role of AI, and the growing importance of industrial policy and sustainable construction. These solutions are at the heart of the global push to decarbonize energy, stabilize power systems, and meet the demands of a rapidly electrifying world. Check out our weekly round up, click the headline above each summary to read more.

1. Breakthroughs in Grid-Forming Energy Storage Grid-forming energy storage technology is a major focus, as it enhances grid stability and supports large-scale integration of renewables. This innovation is projected to unlock up to $5 trillion in new global renewable energy investments by addressing the challenge of maintaining stable power systems as renewable penetration increases.

2. Renewables Surpassing Fossil Fuels Renewables-based electricity generation is set to overtake coal-fired generation in 2025, with wind and solar expected to surpass nuclear and hydropower in the following years. Major economies are accelerating renewable deployment through ambitious policies and investments, making this one of the most discussed trends globally.

3. Hydrogen and Clean Hydrogen Scale-Up Hydrogen, especially green hydrogen produced via electrolysis, is rapidly gaining momentum as a clean, flexible, and scalable energy carrier. Governments and industries are investing billions in commercial electrolytic hydrogen projects, aiming to decarbonize power, transport, and industry. The UK, US, and the EU are at the forefront of this transition, with projections for exponential growth in low-emission hydrogen production by 2030. 4. Nuclear Renaissance and Fusion Energy Nuclear energy is experiencing renewed interest as a stable, low-carbon power source to meet surging energy demands, particularly from AI-driven data centers. Small modular reactors and fusion energy are advancing, with significant public and private investment and new national strategies in Europe and the US. The EU’s “Competitiveness Compass” and the UK’s STEP prototype fusion plant highlight this momentum.

5. AI and Digital Innovation in Clean Energy Artificial intelligence is being deployed across the energy sector to optimize renewable integration, manage smart grids, accelerate permitting, and improve operational efficiency. AI-powered robots and smart meters are helping scale solar and wind, while AI-driven virtual power plants aggregate distributed resources for grid stability. 6. Advanced Energy Storage Technologies Innovations like sand batteries (thermal energy storage in silica sand) and large-scale battery storage are enabling more efficient capture and use of renewable energy, addressing intermittency and supporting grid reliability. The US is set for a record-breaking expansion of battery storage capacity in 2025.

7. Circular Economy and Sustainable Construction The adoption of phase-change materials for insulation and smart inverters for grid-responsive buildings are making construction more sustainable. These solutions reduce emissions from the built environment and improve energy efficiency. 8. Industrial Policy and Cleantech Manufacturing Governments are using industrial policy to accelerate clean energy technology deployment, boost domestic manufacturing, and secure supply chains. This trend is driving investment in cleantech and fostering innovation ecosystems.

And there’s more where that came from — visit 3BL.com here to see the latest news from our clients.

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Industry Insights
JUNE 6, 2025

Amplifying Voices During Pride Hasn’t Stopped in the Sustainability Space


With so many changes throughout public and political discourse in 2025, it’s no surprise that many businesses have scaled back celebrations surrounding diversity, equity, inclusion, and climate-related celebrations. In the impact space, however, the drumbeat of equity is still thumping — and has brought us here to PRIDE Month. With consumer brands fearful of political backlash in the form of public tongue-lashings from government officials, others have stayed firm on their activism and continue to support not only consumers but also internal stakeholders.

Here are some highlights from this year so far, just a few of many who have stood by their already established policies — a small sample of large businesses that continue their support of diverse communities:

  • BarkBox, a pet supplies delivery company, reaffirmed its commitment by donating 100 percent of its PRIDE collection revenue to LGBTQIA+ organizations, according to Business Insider
  • Ben & Jerry’s: The company’s founders have long disavowed the politics of President Donald Trump and doubled down on their support for LGBTQIA+ organizations, per The Advocate.
  • Coca-Cola: The Atlanta-based company says it won’t be stifled by “woke policies.”  
  • Delta Airlines: A director for the airline told NBC News in January that, “DEI is not something that’s going to stop at Delta Airlines.”
  • E.l.f. Beauty: The cosmetic company told The Advocate that with a company that comprises “74 percent women,” and is “44 percent diverse,” their mission to accessibility means it has to stick to their current DEI policies. 
  • Apple: The tech giant has always been a fierce corporate ally, standing firm against the likes of right-wing pressure groups, such as the National Center for Public Policy, The Advocate reports. 

Here are a few more reports of the businesses and leaders who are continuing to support the above initiatives: 

This Pride Month, the convergence of LGBTQIA+ advocacy and environmental sustainability underscores the importance of inclusive approaches to climate action. By uplifting these and other diverse voices and supporting organizations at this intersection, we move towards a more equitable and sustainable future. Editor’s Note: Prior to this about-face, BarkBox’s CEO faced backlash after a leaked memo compared PRIDE celebrations in a pet collection to having a Trump/MAGA collection. The leaked document outraged many, including several LGBTQIA+ influencers, according to USAToday. This is another example of why companies need to be cautious about being reactionary in ways that could alienate their customers and stakeholders.

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Industry Insights
JUNE 4, 2025

Here Are Five Ways Businesses Can Create Media Releases That Make Readers Click


You’re sitting or standing at your desk, and you have to get this one free media release, press release, or media release out to the public. Your organization is excited about its sustainability and environmental initiatives, highlights its top employees and team members, and makes it known that their brand means something.

You have so many thoughts on how to get this done and convey the successes and goals your team has in mind. But what can you do to make the information sing and stand out for coverage or distribution? Here are 5 tips that you can take that are universal for the things you publish. And it’s more than good search engine optimization practices (start there and read the rest).

✅ Write your headlines with clear, impact-driven headlines: Use powerful, specific language that highlights actual outcomes. Instead of Company Launches Green Initiative, go with something like XYZ Co. Cuts 20 Tons of Carbon Emissions with New Solar Program. Journalists and readers want to know what changed and why it matters.

✅ Avoid acronyms, corporate speak, and equally questionable greenwashing buzzwords: This does not mean not using the words that make sense, just phrases and words that are too much inside baseball. Be clear and transparent about what’s been achieved and what still needs work. Avoid vague phrases like eco-friendly or going green unless they’re clearly defined. Journalists (and readers) are increasingly savvy and skeptical. Remember: authenticity wins.

✅ Showcase and celebrate the people behind the company’s initiatives: Prove to external stakeholders how your organization is living the brand. Highlight employees, community members, or partners involved in the project. A story about a factory worker helping to implement a recycling program or a community benefiting from a clean water initiative adds emotion and relatability, making the release more engaging and newsworthy.

✅ Back your reporting up with digestible & accurate data: It’s imperative to include measurable results — emissions reduced, waste diverted, energy saved—but avoid data overload. Consider using bullet points or dynamic interactive infographics to communicate the impact efficiently. This adds credibility and makes the release more shareable and media-friendly.

✅ Create content that journalists & tastemakers want to amplify: Include high-quality, downloadable, and credible visuals (photos, charts, videos), executive quotes, and links to full sustainability reports or third-party verifications. Also, add media contact info and social handles so they can follow up easily or tag the company in stories. Take these tips in stride and best of luck on all those pageviews!

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Leadership Perspectives
MAY 14, 2025

Tired of Your Sustainability Report Collecting Dust? Here’s the Fix.


It’s that time of year again! Along with the sweet smell of daffodils and cherry blossoms, spring also signals the arrival of sustainability reporting season.

According to our partners at the Governance & Accountability Institute, more than 98% of the largest U.S. companies now issue annual reports detailing progress toward their sustainability goals and celebrating the programs that helped them to make a positive impact. 

For most companies, the annual report is the single largest piece of sustainability communications they’ll publish all year, and teams often spend the better part of the fall and winter months putting it together. 

3BL has helped organizations bring their reports from the scarcely visited corners of their websites out to a broader audience for over a decade. But beyond reaching core stakeholders with the report itself, at a time when sustainability communications are under increasing scrutiny, that 150-page longread can serve as a guidepost for effective content planning across the year. Here’s how to make the most of it. 

Use your report as a data source to tell credible, business-focused stories all year long. Sustainability communicators are walking a thin line. On one side, a growing segment of consumers are seeking responsible businesses. On the other, regulators in the European Union are clamping down on unsubstantiated green claims, while some political critics in the U.S. question whether sustainability efforts detract from core business value. 

One thing that can address all of these challenges? Data. 

Demonstrating direct evidence of the value and efficacy of sustainability programming not only helps to ward off would-be critics, but it also reduces the risk of being labeled a greenwasher and helps to build trust with stakeholders. And your report is likely the most robust data dump you have. Each time you mention an issue, goal or focus of your sustainability efforts this year, go back to that report for impact data to make clear how your work helps communities and the environment, why it matters to your stakeholders, and how it serves your business objectives. 

Bring case studies together for more compelling storytelling. 3BL clients often work with our team to turn small segments of their annual reports into shareable blog posts and articles to publish through our network. But if you’re feeling the pressure to hold off on those feel-good stories, try beefing them up to add more value. 

Rather than a 350-word blurb on your annual volunteer day riffed from a sidebar of your report, turn the page (or two) to include metrics on employee engagement and retention, case studies on how supporting your hometown has helped your organization build trust, or spotlights on your nonprofit and community partners. Rather than a quick hit on your latest renewable energy investment, branch out to discuss how your organization approaches energy procurement more broadly and why renewables matter for your team. A bigger story is often a better story (and a more defensible one, both internally and externally). 

Bring case studies together for more compelling storytelling.

3BL clients often work with our team to turn small segments of their annual reports into shareable blog posts and articles to publish through our network. But if you’re feeling the pressure to hold off on those feel-good stories, try beefing them up to add more value. 

Rather than a 350-word blurb on your annual volunteer day riffed from a sidebar of your report, turn the page (or two) to include metrics on employee engagement and retention, case studies on how supporting your hometown has helped your organization build trust, or spotlights on your nonprofit and community partners. Rather than a quick hit on your latest renewable energy investment, branch out to discuss how your organization approaches energy procurement more broadly and why renewables matter for your team. A bigger story is often a better story (and a more defensible one, both internally and externally). 

Get your teams involved to build employee engagement and tell stories that stand out.

Think about each section and subtopic of your report as a touchpoint for your 2025 content calendar — and don’t restrict yourself to the words you already have on the page. Turning that massive effort into a year’s worth of stories that sing doesn’t have to be time consuming or resource intensive.

In one simple example, consider sending short surveys or questionnaires to the teams behind your biggest sustainability accomplishments, and use the quotes in future communications on the topic. Beyond bringing your stories to life, involving employees serves to raise internal awareness of your sustainability work and build engagement among those seeking purpose in their jobs

The bottom line…

Why spend months on something just to bury it? If you’re feeling shaky in your sustainability storytelling or facing internal pushback, the data, perspective and clear vision put forward in your report can help to bring back your confidence and guide your way. And we’re here to help!

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Industry Insights
APRIL 24, 2025

How and Where to Source Impact Content

Brands frequently grapple with identifying the right sources for content and understanding the preferences of their audience.  Here are 3 tips on how you can source the best sustainability and social impact content:  Look internally.  Engage with different departments, from sustainability teams to community outreach programs, to uncover compelling stories and data that resonate with […]


Brands frequently grapple with identifying the right sources for content and understanding the preferences of their audience. 

Here are 3 tips on how you can source the best sustainability and social impact content: 

Look internally. 

Engage with different departments, from sustainability teams to community outreach programs, to uncover compelling stories and data that resonate with your audience. Additionally, tap into your company’s internal research and reports to highlight your progress and future goals in these areas.

Turn that LinkedIn post into a story.

LinkedIn serves as a place for executive leadership and employees to showcase thought leadership, share their accomplishments, and often boast about their company. It is also a goldmine for short-form content that can be turned into a larger piece of communication. Check out how Kimberly-Clark turned their LinkedIn post into a Flexible Media Release (FMR). 

Third-party media coverage. 

Keep track of articles, interviews, and reports from reputable sources highlighting your brand’s initiatives and achievements. By leveraging external media coverage, you can enhance the credibility of your message and showcase your contributions to a wider audience, strengthening your brand’s reputation. 

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