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Industry Insights
MAY 18, 2026

Good News to Cleanse Your Timeline

Every week, brands are doing great things worth talking about, but often, news feeds, social scrolling, and timelines get clouded. New programs are being launched, commitments are being made, and stories are being told that actually move people. These are a few that caught our attention.


Bacardi Launches Shake Your Future in Mexico for the First Time

There are more than 30 million young people in Mexico who face immense obstacles to accessing stable employment opportunities. Bacardi’s Shake Your Future program first began in 2018, as a pilot in Paris, France. The goal was to offer free mixology training and a path to formal professional employment as a bartender. Now, the program has arrived in Mexico. Contributing to a growing hospitality industry that represents 8.7% of GDP in Mexico, generating millions of jobs. 

Bear-y Good News: FedEx Helps Welcome Cub No. 3 to North Carolina Museum

A 110-pound American black bear cub joins the Museum of Life and Science. The cub was abandoned in December 2025 and was determined to be at risk of death over the winter. The cub was named ‘Montana’ to honor its native habitat. FedEx Cares Delivering for Good initiative provided Montana with transport to its new home in North Carolina. 

How a Breast Cancer Diagnosis Inspired Check for Cancer Champion Adamari López

At 33 and at the top of her career, Admari López received a breast cancer diagnosis that changed everything. Now cancer-free and a mom, she’s channeled her experience into a mission, encouraging women, especially in the Latino community, to stay proactive about their health. Her commitment earned her a spot as one of Aflac’s inaugural Check for Cancer Champions. 

Rising Costs Sideline Nearly Half of Canadian Kids From Organized Sports

Although 88% of parents believe a child’s emotional well-being and self-confidence benefit from participating in organized sports, there are financial barriers that many face to actually participating in local programs. Kellogg’s is on a mission to ease this barrier, donating $5 to a local KidSport Canada chapter with every scan of a participating Kellogg’s Frosted Flakes cereal box.

Tork and the Eagles Autism Foundation Partner To Deliver Inclusive Hygiene With Restroom Upgrades at Lincoln Financial Field

Public restrooms are a necessity, but for many people, they’re also a source of frustration, anxiety, or outright inaccessibility. 66% of U.S. venue visitors face some form of physical or cognitive challenge when using the public restroom, which translates to approximately 42,000 fans at the Lincoln Financial Field. Tork, an the Essity brand, alongside the Eagles Autism Foundation, has committed to a series of restroom enhancements to allow for a more inclusive experience for all fans.

These are only a few stories that make their way through our newsroom every week. Head over to explore more stories from brands doing work worth knowing about. 

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Product Updates
MAY 14, 2026

The Agentic Architecture Behind the AI Visibility Tracker


The Agentic Architecture Behind the AI Visibility Tracker

Most approaches to AI monitoring are essentially glorified keyword trackers — pull some responses, count mentions, call it a day. We wanted to do something more rigorous than that, which meant rethinking the problem from the data layer up.

The AI Visibility Tracker is designed to show you what major AI platforms like GPT, Claude, Gemini, and Perplexity are saying about your brand when users ask about topics you care about – and how you rank in the conversation.

The Architecture That Made This Possible

We’ve expanded our technical architecture to support agentic workflows. Agents each have a discrete, specialized role. When the tracker runs, it launches a parallelized workflow that acts like your own research team:

  • Competitor, Topic, and Audience Mapping: An agent identifies details about you, your competitors, and the topics and audiences you care about.
  • Model Fanout: Custom, structured queries are simultaneously sent to an ‘arena’ of leading AI tools, guaranteeing we capture the full breadth of the conversation about your industry, topics, and ranking.
  • Scoring: A specialized evaluator scores every response for topic authority, sentiment, and your share of voice in the AI response.

Current Stats:

  • 250,000 possible combinations of queries that gauge visibility
  • Over 150,000 prompts run to date
  • Across 4 major AI providers

AI visibility isn’t a future problem to get ahead of. It’s a present one, playing out in real conversations right now, and the brands that understand it earliest are the ones setting the terms for everyone who comes after.

Future updates will continue to include more agentic workflows and architecture, including more data-driven recommendations and insights. Request early access.

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Industry Insights
MAY 14, 2026

Why Does AI Visibility Matter for Brands?

People ask ChatGPT, Claude, and Gemini millions of questions every day, but most brands have no idea how the answers represent them.


Half of U.S. consumers now intentionally choose AI over traditional search, putting 20-50% of current search traffic at risk and impacting up to $750 billion in consumer spending over the next two years, according to research from McKinsey.

Thanks to AI Overview summaries added to the top of search results on Google, around 60% of traditional searches now result in no clicks (Bain), with users only half as likely to click through to a link when AI Overviews are present (Pew).

Beyond consumers, research indicates all of big brands’ core stakeholder groups are increasingly turning to AI for research, tasks and decision making.

  • Almost all B2B buyers (94%) now use AI in purchasing. (Forrester)
  • More than 78% of global investors now use AI tools to support investment-related decisions. (BridgeWise)
  • Over half of U.S. government organizations are also using AI, including 57% of local agencies and 58% of state organizations. (Granicus)
  • The rate of AI adoption among U.S. procurement professionals has tripled since 2023, with over three-quarters of procurement teams now embedding AI into their workflows. (Procurify)

So, what does this all mean? It means the factors that influence how companies are perceived among the public and within core stakeholder circles are quietly changing. The user time spent on traditional channels like Google search or social media is being replaced with time spent on AI. If a brand isn’t showing up in AI search, or is being portrayed negatively, that has serious and immediate consequences for brand awareness, reputation and trust.

Further, as click-through rates decline, companies can no longer reliably use traffic to their websites and “likes” on social media as proxies to measure their brand awareness and perception among target audiences. Nor can they rely on their owned channels alone to directly reach those target audiences.

These days, reaching people online isn’t just about posting something to get a click. It’s also about being mentioned in the many millions of AI chats taking place on a daily basis, which is not something brands can measure directly unless they’re using a dedicated tool for it.

Meet 3BL’s AI Visibility Tracker, the first built for brand reputation management

As more people turn to AI assistants for research and recommendations, visibility in AI chats is a meaningful driver of brand recognition, reputation, and trust.

Over the past year, we’ve heard our customers — large publicly-listed companies, many of them household names — ask the same question in different ways: What is AI saying about us? Is it accurate? Is it fair? And how does it compare to what AI says about our peers?

We couldn’t find a tool to answer those questions well enough for our customers. So we built one.

3BL’s AI Visibility Tracker goes beyond mention counts and rudimentary sentiment scoring to get to the heart of the AI conversations that truly shape how stakeholders see you.

Our database includes thousands of queries tied to brand governance, reputation and trust, asked by real people and curated by corporate responsibility experts. Unlike trackers built for product marketers, ours captures the nuance that communications and corporate affairs teams need to make strategic decisions, with a sentiment model based on more than keywords and direct access to the evidence behind every metric.

If you’re curious whether ChatGPT is your biggest cheerleader or your harshest critic, fill out the form below to see your score today.

See My AI Visibility Score!

3BL News
MAY 7, 2026

AI is Now a Reputation Channel, and Most Brands Aren’t Paying Attention.

Most of today’s searches start with AI. If your brand isn’t there, or it’s portrayed negatively, that has serious implications for reputation and trust. We couldn't find a tool to measure this connection well enough for our customers. So, we built one.


You know exactly what your company’s latest media coverage looks like. You have social listening alerts set up. You can track your search ranking for any given month. But if asked what AI is saying about your brand, would you be able to answer that?

The truth is, most brands can’t, and that’s a big problem.

  • 90%+ of B2B buyers use AI in purchasing (Forrester)
  • 75%+ of global investors trust AI to support investment decisions (BridgeWise)
  • 50%+ of consumers intentionally choose AI over traditional search (McKinsey)

Millions of consumers now turn to AI platforms like ChatGPT, Claude, and Gemini before they ever open a traditional search engine. The responses they see directly influence where they choose to spend their money, who they choose to work for, and which brands they choose to trust.

The channel shift that snuck up on everyone

Over recent decades, corporate communications and corporate affairs teams have gotten very good at managing reputation across the channels they work with every day: media coverage, social, search results, and owned content. They may have mastered the traditional playbook for reputation, but AI has introduced something new — and it doesn’t follow the same rules.

The reputation risks hiding in AI right now

Most brands have no visibility into how they are showing up. Are you being surfaced at all? And if you are, is it negative? Is it accurate and fair?

We started asking those same questions, and we couldn’t find a tool that gave us a good enough answer for our customers. So, we built one.

Introducing 3BL’s AI Visibility Tracker, the first tool built specifically to analyze how your brand is being perceived, discussed, and characterized within AI platforms.

Here’s what makes it different:

  • You get the full picture of your AI visibility. You don’t just see whether your brand is showing up, but where, how, and whether it is strong or weak — broken down by platform, topic, and query intent.
  • Then put that visibility in context. Because knowing your own numbers only tells you so much, we measure your brand’s visibility alongside named competitors on the topics you want to lead.
  • We didn’t build this on generic search queries. Our database includes thousands of queries tied to brand governance, reputation and trust, asked by real people and curated by corporate responsibility experts.
  • Most sentiment tools only flag keywords. We go beyond that. Our tracker is smart enough to tell you how your brand is being discussed — even in AI responses that also mention problems — so we never miss the nuance in complex conversations.

AI isn’t a future consideration for reputation. It’s a present one.

The brands that will lead into the future won’t wait for AI visibility to become a standard metric. They’re the ones who are paying attention now.

We’d love to show you where your brand stands and how you can improve. Check out your AI Visibility Score today. What you find may surprise you.

See my AI Visibility Score